Season · 15% off rentals of 3+ days · Discount already applied to the prices below · ends Oct 30
Late Return Policy:
If the scooter is not returned at the scheduled end time of the rental period, the customer will be charged a late return fee of USD $5 per hour starting from the scheduled return time until the scooter is actually handed back to a company staff member or courier.
Please note: If the scooter is returned after company business hours, the customer remains fully responsible for the scooter until it is successfully and satisfactorily checked in by our staff, even if this occurs on the next business day.
To secure and reserve a specific scooter for you, a 20% reservation deposit of the total rental amount must be paid online through our website at the time of booking. This deposit is separate from the security deposit and is not refundable if you cancel or change the booking less than 24 hours before the scheduled start time.
A separate security deposit for the scooter itself is NOT included in the 20% reservation deposit. The security deposit is payable only after the scooter has been delivered to you by our courier and is accepted in the following ways:
The remaining 80% of the rental amount is due at the time of delivery, together with the security deposit. You may pay this balance by card (online via Stripe) or cash to the courier.
Bookings and payments are strictly non-transferable. You may not transfer your reservation, scooter, or payment to another person or another date without our prior written consent.
VIBESCOOT reserves the right to cancel the booking immediately and retain the 20% reservation deposit if:
Once paid, the reservation deposit and rental amount are non-refundable except as expressly stated in our Cancellation Policy (Section 7).
Every rental includes:
Fuel return policy:
No need to refill. Just return the scooter with enough fuel to reach the nearest gas station (~1–2 liters / 20–30 km range). If the tank is completely empty on return, a USD $15 refueling fee applies.
Roadside assistance is provided exclusively within Cancun city limits (including Hotel Zone) and Puerto Morelos. Requests outside this area will not be serviced.
Requests received outside these hours will be handled the next business day.
A USD $25 call-out fee is charged for EVERY roadside assistance request, without exception. This fee is never waived for issues arising from normal use, accidents, punctures, dead batteries, running out of fuel, or customer error.
The USD $25 fee will be waived ONLY if the issue is proven to be caused by VIBESCOOT’s fault before delivery, such as:
In these cases, both the call-out and any repairs/replacements are 100% free.
The USD $25 covers:
It does NOT cover:
Example 1: Flat tire from nail → you pay USD $25 + cost of new tube/tire (USD $15–$80).
Example 2: Battery dead because you left the key on → you pay USD $25 + jumpstart (free) or new battery if needed.
Example 3: Scooter wouldn’t start because we delivered it with 5% battery → completely free.
For all scooter rentals, a temporary hold deposit shall be applied to the payment method provided at the time of pick-up. The deposit is not a charge but a pre-authorization (hold) and will be released in accordance with the policies of the issuing bank after the rental is completed, provided that the scooter(s) are returned in the same condition as received and no violations of these Terms and Conditions have occurred.
The applicable deposit amounts are as follows:
By proceeding with the rental, the Customer expressly authorizes the Company to place the applicable hold on the payment method used for the booking. Held via card (pre-authorization) or collected in cash.
Please note that the release of the funds depends on your card-issuing bank, and they may automatically remove the hold after a few days. If your rental period is still active when the hold is released, we will place a new hold until the rental is completed. At the end of the rental, if the scooter is returned in good condition with no damages or violations, the deposit will be released back to you. In case of any damage, loss, late return, or contract violations, the corresponding costs and penalties will be deducted from the deposit, and the remaining balance (if any) will be returned to your card.
Refund Timeline:
Deductions apply in case of:
Cancellation Fees. Applies only to the booking payment made online prior to receiving the scooter:
Exception: In case of force majeure (e.g., flight cancellation, official weather warnings), a credit voucher may be issued (valid for 3 months). Must be requested with proof and is issued at our discretion.
Early Return: No refunds for early scooter returns are granted. Exceptions may apply only in cases of force majeure and a credit voucher may be offered at our discretion (valid for 3 months).
If you do not show up at the agreed pickup location and time, our courier will wait no longer than 30 minutes. After that, the courier will leave and the delivery attempt will be considered failed.
If you contact us within 3 hours of the scheduled pickup time and still wish to receive the scooter, the customer must pay an additional delivery fee, which will vary depending on the delivery location within Cancun, Playa del Carmen, Puerto Morelos.
If the scooter is not collected within 3 hours of the scheduled pickup time, the rental will be automatically cancelled. In such cases, the full reservation deposit (20% online prepayment) will be withheld as Cancellation Fees.
Only in the case of a documented force majeure event (e.g., medical emergency, flight cancellation), and solely at our discretion, we may issue a one-time voucher equal to the reservation amount minus the payment processing fees. This voucher will be valid for 3 months from the date of issue and can be used for a future booking.
You agree to:
Violation of these rules may lead to immediate cancellation without refund.
In case of any loss or damage, the client may lose all or a portion of the security deposit depending on the repair amount. If the repair cost is lower than the deposit amount, the balance will be returned to the client after the damages will be fully fixed (Based on the repair invoice) minus 3% processing fee.
11.1 VIBESCOOT always do the best to provide the exact scooter model you reserved.
11.2 If your chosen scooter becomes unavailable (damage, mechanical issue, etc.), we will offer you: a direct replacement of the same model/color (if available), OR an upgrade to a higher-class scooter free of charge, OR a similar-class scooter + 10–20% refund of the daily rate if the replacement is noticeably different.
11.3 You may refuse the substitute and cancel the booking with 100% refund (including the 20% deposit) if we cannot provide a scooter you are happy with.
11.4 We will notify you of any substitution at least 2 hours before delivery whenever possible.
Every scooter is covered by the mandatory Mexican third-party liability insurance required by law. This insurance protects only other people and their property in case you cause an accident. It does NOT cover:
The rental price does NOT include any insurance for the scooter you are riding. You are fully and personally liable for:
There is no maximum liability cap. The security deposit is held only as initial guarantee; you remain responsible for the full amount of any damage or loss, even if it exceeds the deposit.
In case of accident, damage, or theft you must:
Failure to do so will result in full liability for the maximum replacement value of the scooter with no exceptions.
By accepting the scooter you explicitly agree that:
The application of charges and additional penalty fees from these Terms and Conditions to a specific customer remains the exclusive right of the VIBESCOOT and may, at the VIBESCOOT’s sole discretion, not be applied depending on the situation.
Thank you for choosing VIBESCOOT. We are committed to offering a safe, reliable, and enjoyable rental experience!
Language Precedence Notice — This document has been translated for your convenience. In case of any discrepancy or conflict between language versions, the English version shall prevail.